LOSANT – Verizon
October 15, 2020About the Project
1FLEET is a vital tool for modern airlines and aircraft operators aiming to achieve operational excellence, cost efficiency, and the highest standards of safety and reliability in their fleet management practices.
Our team was brought in to optimize a few key areas in the software for a sleek and intuitive UI using modern design practices and techniques.
My Role
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Role: Interaction Designer
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Type: Desktop, Mobile App
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Project Name: 1Fleet
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Software: Sketch, Jira, Invision, Salesforce, Figma
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Date: Feb 2021 - Mar 2022
My Responsibilities
Understanding the Business Model
We held several meetings with stakeholders to get a better understanding of GE’s day-to-day operations and overall goals. The process of building and maintaining GE aircraft engines is complex, ranging from assembly and part replacement to transit and ongoing maintenance.
With so many moving parts and hand-offs involved, it’s easy for equipment or components to get misplaced. That’s why pinpointing bottlenecks in the process is so important.
Engine Lifecycle
Information Architecture
User Journey Maps
Our UX Team conducted in-depth interviews with several associates to gain a comprehensive understanding of their daily tasks and interactions with the 1Fleet software. These sessions were designed to capture the nuances of their workflows, identify pain points, and uncover opportunities for enhancing user experience.
User Personas
We found the GE Employees that use the software the most in their day to day.
We would meet with one of the team leads to define clear problem statements to address in the design process.
Each interview was structured to cover the following key areas:
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Daily Responsibilities: Associates described their typical day, highlighting the tasks they perform and how they prioritize them.
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Interaction with 1Fleet: We focused on how they use the 1Fleet software, detailing the steps they take to complete tasks and any workarounds they employ.
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Pain Points and Challenges: Associates were encouraged to share any difficulties or frustrations they encounter while using the software.
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Suggestions for Improvement: We asked for their feedback and suggestions on how the software could better support their workflows.
Pain Points
Our UX Team conducted in-depth interviews with several associates to gain a comprehensive understanding of their daily tasks and interactions with the 1Fleet software. These sessions were designed to capture the nuances of their workflows, identify pain points, and uncover opportunities for enhancing user experience.
Opportunities
We can eliminate the need to use a 3rd party software to share weekly notes. Communication with customers will no longer get lost.
Feedback:
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I have to use 4 different websites to share daily reports with my team, which is time-consuming and cumbersome.
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We have a problem tracking who is working on a specific contract or who last touched it. This is really bad for our clients and communication.
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We have a problem tracking who is working on a specific contract or who last touched it. This is really bad for our clients and communication.
Usability Testing
I started annotating the new screens with anything that was either confusing or wasn't intuitive to the users.
Overall, the designs met a lot of the goals and included all the requirements and suggestions from the stakeholders. However, there were still components that didn't seem to simplify the process as much as intended.
*** Original Designs were created in Sketch, I transferred these over to Figma ***
User Feedback
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New Upload
Does it make sense for this to be a dropdown? I found it confusing to know where I should upload this file and what to expect. -
Upload Newer Version
Every edit causes a new version so the list can get very long. I don't see a time and date stamp? -
Downloading Versions
I love the idea of downloading directly from this table. Today we have to copy to other software.
View the revised prototype
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