Homee – Pro Portal – BJS Studios redesign

Easy Life

October 15, 2020

LOSANT – Verizon

October 15, 2020

About the Project

Homee Inc. provides a digital platform designed to streamline and transform the property insurance claims process. This process is supported by tools like the HOMEE Pro Portal, which allows real-time claims management and enhances communication between all parties involved.

My Role

Lead UX Designer

Project Name: Pro Portal, Customer Portal, Workshop, Gateway

Type: Desktop, Mobile App

Software: Figma, Figjam, Jira, Confluence

Date: February 2022 - June 2024

Homee matches the pros that are the best fit for the job, based on zip code, skill set, ratings, and reviews.

Homee matches the pros that are the best fit for the job, based on zipcode, skill set, ratings, and reviews.

Lifecycle of a Claim

Pros get matched based on the best qualified within your zip code.

1. Damage Reported

The homeowner files a claim with their personal insurance by filling out an intake form.

2. Claim Created

Homee manages the claim and matches the best Pro to handle the repair.

3. Submit Estimate

Once accepted, the pro will schedule a time with the homeowner for an inspection.

4. Repairs

After the budget is approved for the materials and labor, the pro schedules the repair.

UX Process

User Journey Maps

Low Fidelity Wireframes

I created low-fidelity wireframes with the existing design system to get the layout and flow and feedback to make sure all requirements were met.

Assignments Full Drawer

Assignments Table

Ut ultricies imperdiet sodales. Aliquam proin bibendum porta urna.

Select a Product

Ut ultricies imperdiet sodales. Aliquam proin bibendum porta urna.

UX Research

Focus Group

We asked 10 technicians and business owners for our focus group. We had one on one conversations with them that allowed them tell us about their day-to-day, how they currently use our app and their frustrations.

A/B Testing

There were 3 different variations of layouts to see what initial reactions and understanding of the software they had with each.

Feedback

The Pros wrote on sticky notes, and we had conversations with them about the features they needed the most and list any pain points they have no only with existing software but with their tasks in general.

Design System

MUI Design System

The existing design framework lacked consistency, scalability, and flexibility, leading to fragmented user experiences across our digital platforms.

Custom Components

Up until now, I had been using the previous design system while making custom components. We wanted to go to a more efficient system and use MUI components.

Developer Handoff

Developers had a difficult time navigating through the components and the huge library of designs. Efficiency and organization were a huge need. Along with design QA to make sure everything is consistent.

Branding

Colors

Homee was looking to update their brand which featured several new products. Along with Blue and burgundy red was introduced for the secondary for Pro Portal.

Font Type

Fazing out the old font Poppins, we began using Montseerat for marketing material and Roboto and Arial for the UI designs.

Lottie Animations and lllustrations

To allow for a more modern look, I created animated illustrations or Lottie In our quest to deliver a cohesive and user-centered experience, we embarked on the ambitious project of creating a brand-new design system from the ground up.